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Responding to Negative Online Reviews.

Almost every attorney has experienced a client with unreasonable expectations or one who has terminated the representation for no apparent or articulated reason. However, in this digital age when clients are only a few clicks away from anonymously venting their vitriol and airing grievances in real-time on blogs and social media sites, attorneys must be ever vigilant about monitoring their reputation. We no longer live in an era where word-of-mouth referrals and advertisements in the telephone book are the only means of generating business. Therefore, attorneys should be more cognizant and cautious regarding their online reviews. Whether or not you engage in social media, clients can freely and lacking veracity, post statements about the quality of the legal services rendered and your performance. In this circumstance and with this medium, sometimes even when you win, you lose. 

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